Higher Standards

USAA

USAA came to us with a problem: Gen Z didn't trust banks. Too many broken promises, too much fine print, too much noise. So we didn't pitch features. We pitched a standard.

Higher Standards. Built on the same values USAA has carried since its military roots — honor, integrity, service — but pointed at something as unglamorous as a checking account. Because if those values mean anything, they should show up in the boring stuff too. The stuff that just works. The stuff you never have to babysit.

That's USAA Classic Checking. Not flashy. Not loud. A machine running quietly in the background so your brain gets to think about literally anything else. We didn't explain that. We made people feel it.

The numbers backed it up: 327M+ impressions. 350K YouTube visits. 85,000+ application starts. 60,000 completed accounts.

Higher standards, it turns out, are good for business too.

OLV, CTV, Paid Social

Additional Credits
Tristan Espiritu,
Conal Love, Mike Donahue, Tim Bunker, Blake Cleavenger, Holly Mullinax, Benjamin McCoy, Matt Smukler (Supply&Demand)

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